Today we will meet Dr. Kendra Remington who is both a founding member of Docs With Apps and our first client.
Question: Dr. Remington, how did you come to be involved with the development of DWA?
Answer: As any orthodontist will tell you, patient compliance is the key that unlocks the door to ideal results. Lack of that compliance is what keeps us up at night. This means that to accomplish that result, we are relying on their help. It occurred to me that a compliance app could help my patients help themselves.
Question: Could you explain a little bit about how the compliance app works?
Answer: In my experience, most patients want to be compliant, but find it difficult to add a new routine to their already busy lives. The compliance app sends out four daily push notifications to help them establish that routine and remember their new responsibility, in this case, to wear and replace their elastics.
Question: How do your patients and their parents respond when you discuss the features of your personalized app?
Answer: The response has been overwhelmingly positive! As we know, most adolescents are attached to their phones 24/7, so to give them a tool to help them succeed utilizing a technology that they are never without is a win-win. Parents are thrilled that the app can take over the job of reminding their child to do something so that it is no longer their job to do it.
Question: What do you like best about having a customized compliance app for your practice?
Answer: First, it is a way for me to reach out to my patients outside of office hours to give them help and support. Second, it takes away the negative feelings associated with “I forgot to wear my elastics, everyone is disappointed in me, and I will have my braces on longer.” And third, and most importantly, I love the fact that it can help my patients achieve success and the satisfaction of knowing that it was their hard work that contributed to their fantastic smile. That is a very powerful feeling.
Question: What is the overall take away message here for anyone considering having a customized compliance app developed for their practice?
Answer: Do it!
1. You are providing a valuable service for your patients.
2. You are on the cutting edge of utilizing technology within your practice in a new and exciting way.
3. The fact that the app is totally customized and branded for your practice sets you apart from the competition.
Dr. R Question: I have a follow up question for Docs With Apps, are there other features that you see being added to the compliance app, and if so, what would they be?
DWA Answer: Absolutely! In 2018, we plan on launching an urgent care app that would continue to offer push notifications, and in addition would add, two way direct messaging, camera capabilities, and demo videos. Stay tuned!
Dr. Remington has taken her practice to the next level, you too can join Docs With Apps and leverage mobile technology.